AI SDRs in Chatbots and WhatsApp: How pre-sales teams are transforming with artificial intelligence

Intro

The function of SDR (Sales Development Representative), which used to depend 100% on people, is undergoing a revolution. With the rise of AI SDRs — artificial intelligence agents capable of talking, qualifying, and even scheduling meetings — pre-sales teams gain scale and efficiency without losing quality.

One of the most powerful channels for this revolution is WhatsApp, already established as the main means of communication between companies and clients in Brazil and in several emerging countries.

What are AI SDRs?

AI SDRs are AI agents trained to perform functions typical of a human SDR, such as:

• Respond to inbound leads;
  
  
• Ask qualifying questions;
  
  
• Follow intelligent sales routines;
  
  
• Schedule meetings on the executive calendar.
  
  

Why the WhatsApp is it central?

According to data from Goal (2024), WhatsApp is used by more than 5 billion people globally. In Brazil, 96% of smartphone users use the app daily.

This means that any prospecting or service strategy Must be on WhatsApp. And with AI SDRs, the scale is possible:

• 24/7 service;
  
  
• Instant answers;
  
  
• Automatic qualification based on the ICP;
  
  
• Direct referral to the CRM.
  
  

Benefits for pre-sales teams

1. Speed: leads receive responses in seconds, not hours or days.
   
   
2. Scalability: the agent can talk to hundreds of people at the same time.
   
   
3. Efficiency: eliminates repetitive tasks from human SDRs.
   
   
4. Conversion: reduces the time between the lead's interest and the scheduling of the meeting.
   
   

How Nuvia does this

With Nuvia Intelligent Prospecting Platform, companies can configure AI Agents for WhatsApp and LinkedIn that:

• Talk to leads like a trained SDR;
  
  
• Qualify opportunities according to the defined ICP;
  
  
• They nourish the lead until the ideal moment of delivery to the human seller.
  
  

That means less wasted time and More qualified pipeline.

Conclusion

AI SDRs are the future of pre-sales — and they're happening now. Companies that adopt this technology win efficiency, predictability, and scale.

👉 Final summary: With AI SDRs and WhatsApp, your pre-sale becomes instant, scalable, and focused on real opportunities.

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